FAQs
🐾 Big Wags – Frequently Asked Questions (FAQ)
Welcome to Big Wags! Below you'll find answers to our most commonly asked questions. If you don’t see what you’re looking for, feel free to reach out to us at bigwags.co@gmail.com
🛍️ Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Delivery within Singapore typically takes 2–7 business days.
Q: Do you ship outside of Singapore?
A: At the moment, we only deliver within Singapore. We hope to offer international shipping in the future—stay tuned!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so please contact us within 12 hours of placing your order. After that, changes may not be possible.
Q: How much is shipping
A: For orders below $100, a $3.50 shipping fee will be charged. Orders above $100 may enjoy free shipping!
👕 Product & Sizing
Q: How do I choose the right size for my dog?
A: Each product page includes a sizing chart. We recommend measuring your dog’s chest, neck, and back length before ordering. If your pup is between sizes, it’s best to size up.
Q: What materials are your products made of?
A: Our apparel is made from soft, breathable, and durable materials that are comfortable for daily wear—even for dogs with sensitive skin.
💳 Payment & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayNow.
Q: How do I pay via paynow?
A: Upon order confirmation, please complete payment via PayNow using the provided UEN QR code within 2 hours. Orders will only be shipped after payment is received. Orders not paid within 2 hours will be automatically cancelled.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unworn, unwashed, and unused items with tags still attached. Visit our Returns Page for details.
Q: Can I exchange for a different size?
A: Definitely! Just drop us a message within 7 days of receiving your order. Exchanges are subject to stock availability and must be returned in original condition.
🐶 About Big Wags
Q: Where are you based?
A: We’re proudly based in Singapore and currently serve customers islandwide.
Q: Are your products tested on dogs?
A: Absolutely! Every Big Wags design is pup-approved and tested for comfort, fit, and style by our in-house furry models.
Still have questions? Reach out to us at bigwags.co@gmail.com or message us on Instagram @bigwags.co.